km98 Frequently Asked Questions — FAQ

Withdrawals at km98 are processed within 30 minutes to 3 hours of your request. If it takes longer, it may be because your KYC verification is not yet complete, your wagering requirement has not been met, or your account details are incorrect. If it has been over 3 hours, contact 24/7 Live Chat to resolve the issue.

No. At km98, withdrawals are sent only to a phone account registered in your own name. This rule is required for financial security and account protection. Whether you use KBZPay, Wave Money, or AYA Pay, you must withdraw to a phone account registered under your own name.

The minimum withdrawal amount at km98 is 30,000 Ks. Requests below this amount will not be accepted. This minimum applies to all payment methods — KBZPay, Wave Money, and AYA Pay. Before submitting a withdrawal request, make sure your balance is sufficient.

km98 operates 24 hours a day, 7 days a week, so you can request a withdrawal at any hour of the night or on any day off. Withdrawals are processed within 30 minutes to 3 hours, and requests can be submitted and handled at any time in Myanmar Standard Time (MMT, UTC+6:30).

Withdrawal processing time at km98 is 30 minutes to 3 hours. To avoid delays, complete your KYC verification in advance, make sure the payment method account is registered in your own name, and confirm that your wagering requirement is met. If all details are correct, your withdrawal will be completed within this timeframe.

km98 stores all personal information and documents submitted by players using SSL encryption. No information is shared with third parties. For more details about our privacy practices, read our Privacy Policy.

Documents may be rejected if they are unclear or captured at low camera resolution. In that case, take a clearer photo and resubmit, then contact us via 24/7 Live Chat for assistance. Make sure your face and name are clearly visible in the photo.

KYC verification is required only once. Once completed successfully, it will not be requested again for future withdrawals. We recommend completing KYC before your first withdrawal.

km98 accepts a National Registration Card (NRC) or Passport. The photo must be clear with your face and name clearly visible. Make sure the document is valid and not expired.

km98's wagering requirement is 10x the bonus amount. For example — deposit 20,000 Ks, receive a 20,000 Ks bonus, giving you a balance of 40,000 Ks. You must wager 20,000 Ks × 10 = 200,000 Ks before the bonus can be withdrawn. For larger deposits — depositing 620,000 Ks gives a maximum bonus of 300,000 Ks, bringing your balance to 920,000 Ks, with a wagering requirement of 300,000 Ks × 10 = 3,000,000 Ks.

At km98, you can meet the wagering requirement through slots, live casino, football, crash games, and 2D/3D lottery games. However, the contribution rate may vary by game type, so we recommend checking with Live Chat before you start playing.

Bonuses from km98 have an expiry period. If the wagering requirement is not met within that period after receiving the bonus, the bonus may be forfeited. Check the exact timeframe in your inbox or the bonus section, and contact Live Chat if you have questions.

km98's welcome bonus is credited automatically on your first deposit. You get a 100% match on your first deposit, up to a maximum of 300,000 Ks. Log in to km98, make your first deposit, and claim the bonus instantly.

With km98's referral program, the referrer receives 5% of the friend's first deposit as a bonus — up to a maximum of 20,000 Ks per friend. You also earn 0.1% of your friend's valid wagers as a weekly commission. Contact Live Chat for full details on this offer.

Volatility refers to how a game pays out. Low volatility games pay out smaller amounts more frequently. High volatility games may go longer between wins, but the wins tend to be larger. Choose a game that suits your budget and playing style. km98 offers games across a range of volatility levels.

Free Spins can be obtained through km98 promotions. They can also be awarded by the game itself when Scatter symbols land. Note that winnings from Free Spins will count toward the wagering requirement.

A Progressive Jackpot is a prize pool that grows with every bet placed by players. It keeps building until a random trigger event awards it. km98 features progressive jackpot games, giving players a rewarding goal to aim for.

Most game types at km98 can be played in demo mode — check the game details to confirm. Demo mode lets you learn the gameplay, bonus features, and Free Spins triggers without spending real money. Try a game in demo mode before playing with real money.

Players on a tight budget should choose games with a low minimum bet and low volatility. If you want to go for bigger wins, high volatility and jackpot games are an option, but understand that they require longer play sessions — set a budget limit before you start. Browse the game list on km98's Slots page and try them out in demo mode.