Where can I find gambling problem support at km98?

You can reach us 24 hours a day through Live Chat on the km98 platform, or write to us in detail at support@km98.im. Both channels handle any request, including limit requests and Self-Exclusion requests.

km98 — Player Protection

Responsible Gaming &
Healthy Play

Playing at km98 should be for fun. We do our best to support players in keeping their gaming healthy and in control.

km98's Responsible Gaming Commitment

We believe every player at km98 should experience gaming as something enjoyable and positive. At the same time, we are open about the fact that gambling carries risks that can affect daily life. That is why km98 is a platform that puts player self-control, the ability to set limits, and access to help whenever it is needed — first.

Responsible Gaming means understanding that you can lose, only putting in what you can afford, and treating gambling as a form of entertainment. km98 provides practical tools and guidance to help you apply these principles in a way that fits your life.

Whether you want a short break from gambling or want to set your own limits — km98's support is available 24 hours a day. This page explains those tools and guidelines in detail.

Tools That Protect Players

Deposit Limit

You can set a maximum deposit amount on a daily, weekly, or monthly basis. If you try to deposit beyond that limit, the system will automatically block it — making it easier to stay within your budget.

Time-Out

You can request a Time-Out period to take a clean break from gambling. Set it anywhere from 24 hours to 30 days, and account access will be restricted for that time. It's a good way to get through a stressful patch.

Self-Exclusion

If you feel you may have a gambling problem, you can request Self-Exclusion. Your account will be closed for 3 months, 6 months, or longer, and it cannot be reopened before that period ends.

Checking Your Betting History

You can check your gaming history, deposit and withdrawal records, and loss patterns. Reviewing how you play on a regular basis is an effective way to keep your gambling responsible.

24/7 Support

For any gambling-related issues, you can reach km98's 24-hour Live Chat or email in Burmese. Our team is ready to help you.

Gambling Alerts

Alerts will appear when your session runs long or your losses grow large, and any limits you set yourself will be applied as a priority — reducing the chance of accidental overruns.

Warning signs that gambling may become a problem

If you notice one or more of the following behaviours in yourself or someone close to you, take a careful look —

If you keep playing with larger amounts trying to win back money you have lost —
If you are borrowing money to gamble, or putting money into gambling that you absolutely need for other expenses —
If you are hiding or lying to your family or friends about your gambling —
If gambling is causing you to lose sleep, eat less, or miss work —
If you feel restless or irritable whenever you are unable to play —
If you frequently decide to stop but find yourself unable to and keep playing anyway —

If you recognise one or more of these signs in yourself, please take a break from gambling for a period and contact the km98 support team.

Practical tips for healthy gambling

These steps can help you keep gambling enjoyable.

Set a budget in advance

Before you decide to play, think ahead about how much you can afford to spend that month or week, and commit to not going over that amount. You can also use the limit-setting feature on our platform.

Be clear about your purpose

Gambling is not a way to earn money. Play only for fun and entertainment. Understand upfront that money you lose is the cost of playing.

Control your playing time

Decide for yourself how long you will play. Take short breaks during your session and use the Time-Out feature in advance. You can also pair a personal Time Reminder set to Myanmar Time (MMT) with regular short breaks.

Do not play when you are tired or stressed

Gambling is not a solution to life's problems. Playing when you are under heavy stress leads to poor decisions and a higher chance of losing money.

Stay free from the feeling that you must play

If you feel that you only feel good when you are gambling, be aware that this is becoming a dependency. When you feel that way, contact km98 Live Chat immediately and request a self-exclusion option.

Talk openly

Do not hold back from talking openly about gambling with a family member or a trusted friend. Support from others helps you stay in control of yourself.

21+ Age Restriction

Only players aged 21 and above may enter and play

The km98 platform is intended for players who are 21 years of age or older. Anyone under 21 is not permitted to access our services. Parents and guardians are encouraged to use parental control software to prevent underage members of the household from gaining access. By registering an account, you are deemed to have agreed to provide complete and accurate information.

How to get in touch for help

If you feel that gambling is becoming a problem, do not wait — contact us right away. km98 support staff will listen without judgement.

Live Chat (24/7)

Log in to the km98 platform and click the Live Chat button at the bottom right. Trained staff are available 24 hours a day, 7 days a week in Burmese. You can speak openly about any gambling-related issue and your privacy will be protected.

Contact by Email

Describe your issue and send it to [email protected]. Our team will read your email and help you in the MMT time zone. You can also submit gaming limit or Self-Exclusion requests through this channel.

Review your play habits today

At km98, you can set session time limits and deposit controls for a smoother gaming experience. If you have questions, check the FAQ as well.

Questions about Responsible Gaming

Log in to km98, go to Account Settings, and select "Deposit Limit" to set a daily, weekly, or monthly limit. The limit takes effect immediately and cannot be increased until the set period has ended.

Since Self-Exclusion is requested by you personally, the account will only be reopened once the exclusion period has ended. Even if you change your mind and want to play during that period, km98's policy does not allow early reinstatement. This policy exists to protect you.

Signs include being unable to stop gambling, chasing losses, gambling affecting your family or work, and borrowing money to gamble. If you find it hard to make that call yourself, you can talk it through with km98 via Live Chat.

Time-Out is a short break tool, available from 24 hours up to 30 days, after which your account returns to normal. Self-Exclusion is for more serious situations — it runs from 3 months to 1 year or longer (Myanmar Standard Time MMT), and the account is only reopened once the full period is over.

You can reach us 24 hours a day through Live Chat on the km98 platform, or write to us in detail at [email protected]. Both channels handle any request, including limit requests and Self-Exclusion requests.

If you feel you've lost control — that's not a weakness, it's a brave decision to acknowledge. Contact km98 Live Chat to request Self-Exclusion right away. Talking openly with a family member or someone you trust is also a good place to start.

Responsible Gaming & Healthy Play